Free IC 88 Mock Tests for Marketing And Public Relation

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Free IC 88 Mock Tests for Marketing And Public Relation

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IC 88 Mock Test 1

IC 88 Mock Test 1 for Marketing And Public Relation

1 / 25

Which of the following would you recommend as a social responsibility activity?

A company should recruit new staff only from the neighbourhood.

Local producers should be helped to make quality products.

Lady member of employees should be given lessons on hygiene, balanced food etc.

All of the above

2 / 25

Which of the following statements is correct?

Every decision is a dilemma

Every dilemma is an ethical dilemma.

An ethical dilemma can be resolved by consulting a lawyer.

All the above statements are wrong

3 / 25

Which of the following actions will have social impact?

Opening of an office in a new town

Adopting a new recruitment policy favouring local residents

Opening of a room for employees to practice yoga

All of the above

4 / 25

Which of the following statements is correct?

Values are taught in schools.

Values are learnt without being taught

Everybody has the same set of values.

A person who does wrong has no values.

5 / 25

Consumerism is related to which of the following?

Product causing harm to the user.

Repairs not being done as per warranty provisions.

Gifts not being given as advertised.

All of the above

6 / 25

What does the Blue Revolution refer to?

Production of flowers

Production of milk

Production of fish

Production of films

7 / 25

Why is a teacher in a village likely to succeed as an insurance agent?

He is already in contact with the people in the village

He is seen as knowledgeable

He is seen as trustworthy and dependable

For all the above reasons

8 / 25

Why is the rural areas considered to be the big market of the future?

Because there are more than 6 lakhs villages.

Because nearly 70% people live there.

Because of the developmental activities happening there.

Because of all the above reasons

9 / 25

Which of the following statements is correct?

Micro insurance can be sold to big landlords.

Micro insurance can be sold by any agent visiting a village.

Micro insurance can be sold only by specially authorised persons.

None of these statements are correct

10 / 25

Which of the following would you prefer to use for communicating to the villagers?

Hoardings near the market place

A publicity van with films visiting every village

Advertisement in the TV programme meant for villages

Pamphlets for free distribution in the villages

11 / 25

Which of the following statements is true?

India is a leading producer of fruits and vegetables in the world.

The yields in India of fruits and vegetables are less than in many other countries.

More fruits are lost in India than are consumed in the UK.

All the above statements are true.

12 / 25

Which of the following elements of the Marketing Mix will give an insurer the maximum advantage?

Product

Price

Public Relations

People

13 / 25

Which of the following statements is true?

No employee should be allowed to break the rules

Any behaviour contrary to rules must be punished

Empowered employees often do not abide by the rules

None of the above statements is correct

14 / 25

Which of the following statements is correct?

The responsibility of an agent is over when a policy is sold

The responsibility of an agent is not over till the claim is settled

Both the statements are wrong

Both the statements are correct

15 / 25

Complete the sentence below with one of the alternatives provided thereunder. Intermediaries are important in insurance because

Most people do not understand insurance properly

Most people need help to decide which policy to buy

People have to be persuaded to buy insurance

Of all the above reasons

16 / 25

Which of the following would be a PR effort?

Campaign aimed to increase sales in a village.

Campaign aimed to improve the attitude of policyholders.

Campaign aimed to inform people of a new insurance plan

Campaign to promote sales of a particular plan of insurance.

17 / 25

Who, in an insurance office, can improve, or erode, the perception of credibility?

The employee processing the claim

The telephone operator

The enquiry clerk

All the above three

18 / 25

Which of the following statements is true?

All complaints occur because an employee has been negligent

A complaint arises because the procedures may have been inappropriate.

All complaints arise because the customer wants attention.

All the above statements are wrong

19 / 25

While reviewing insurance product, which of the following would NOT be important?

Size of the segment

Claim Ratio

Amounts paid as commission to agents

Premium collected

20 / 25

Which of the following statements is true?

Every insurance policy is customized.

Every insurance policy is a standard policy.

All insurance policies offer identical benefits.

All the above statements are wrong.

21 / 25

In the Boston Matrix, which of the following is appropriate strategy for a Cash Cow?

Build

Divest

Harvest

Hold

22 / 25

Which of the following is NOT an element of an insurance product?

The agent

The policy document

The benefits provided

The endorsement

23 / 25

Which of the following can be called shopping goods?

Wrist watch

Cough syrup

Towels

School Bag

24 / 25

Which of the following statements is true?

Customers like to complain

Customers complain for the fun of it

Customers do not like their complaints to be ignored

All the above statements are true.

25 / 25

Which of the following situations can be a Moment of Truth?

Cashier is busy on the telephone when you are waiting to pay the bill.

Salesmen in a cloth shop stand up as soon as you enter the premises.

The telephone is picked up as soon as it rings, when you call your bank.

All the above situations are moments of truth.

Your score is

438

IC 88 Mock Test 2

IC 88 Mock Test 2 for Marketing And Public Relation

1 / 25

Which of the following situations can be a Moment of Truth?

Cashier is busy on the telephone when you are waiting to pay the bill.

Salesmen in a cloth shop stand up as soon as you enter the premises.

The telephone is picked up as soon as it rings, when you call your bank.

All the above situations are moments of truth.

2 / 25

Which of the following statements is true?

Customers like to complain

Customers complain for the fun of it

Customers do not like their complaints to be ignored

All the above statements are true.

3 / 25

Which of the following can be called shopping goods?

Wrist watch

Cough syrup

Towels

School Bag

4 / 25

Which of the following is NOT an element of an insurance product?

The agent

The policy document

The benefits provided

The endorsement

5 / 25

In the Boston Matrix, which of the following is appropriate strategy for a Cash Cow?

Build

Divest

Harvest

Hold

6 / 25

Which of the following statements is true?

Every insurance policy is customized.

Every insurance policy is a standard policy.

All insurance policies offer identical benefits.

All the above statements are wrong.

7 / 25

While reviewing insurance product, which of the following would NOT be important?

Size of the segment

Claim Ratio

Amounts paid as commission to agents

Premium collected

8 / 25

Which of the following statements is true?

All complaints occur because an employee has been negligent

A complaint arises because the procedures may have been inappropriate.

All complaints arise because the customer wants attention.

All the above statements are wrong

9 / 25

Who, in an insurance office, can improve, or erode, the perception of credibility?

The employee processing the claim

The telephone operator

The enquiry clerk

All the above three

10 / 25

Which of the following would be a PR effort?

Campaign aimed to increase sales in a village.

Campaign aimed to improve the attitude of policyholders.

Campaign aimed to inform people of a new insurance plan

Campaign to promote sales of a particular plan of insurance.

11 / 25

Complete the sentence below with one of the alternatives provided thereunder. Intermediaries are important in insurance because

Most people do not understand insurance properly

Most people need help to decide which policy to buy

People have to be persuaded to buy insurance

Of all the above reasons

12 / 25

Which of the following statements is correct?

The responsibility of an agent is over when a policy is sold

The responsibility of an agent is not over till the claim is settled

Both the statements are wrong

Both the statements are correct

13 / 25

Which of the following statements is true?

No employee should be allowed to break the rules

Any behaviour contrary to rules must be punished

Empowered employees often do not abide by the rules

None of the above statements is correct

14 / 25

Which of the following elements of the Marketing Mix will give an insurer the maximum advantage?

Product

Price

Public Relations

People

15 / 25

Which of the following statements is true?

India is a leading producer of fruits and vegetables in the world.

The yields in India of fruits and vegetables are less than in many other countries.

More fruits are lost in India than are consumed in the UK.

All the above statements are true.

16 / 25

Which of the following would you prefer to use for communicating to the villagers?

Hoardings near the market place

A publicity van with films visiting every village

Advertisement in the TV programme meant for villages

Pamphlets for free distribution in the villages

17 / 25

Which of the following statements is correct?

Micro insurance can be sold to big landlords.

Micro insurance can be sold by any agent visiting a village.

Micro insurance can be sold only by specially authorised persons.

None of these statements are correct

18 / 25

Why is the rural areas considered to be the big market of the future?

Because there are more than 6 lakhs villages.

Because nearly 70% people live there.

Because of the developmental activities happening there.

Because of all the above reasons

19 / 25

Why is a teacher in a village likely to succeed as an insurance agent?

He is already in contact with the people in the village

He is seen as knowledgeable

He is seen as trustworthy and dependable

For all the above reasons

20 / 25

What does the Blue Revolution refer to?

Production of flowers

Production of milk

Production of fish

Production of films

21 / 25

Consumerism is related to which of the following?

Product causing harm to the user.

Repairs not being done as per warranty provisions.

Gifts not being given as advertised.

All of the above

22 / 25

Which of the following statements is correct?

Values are taught in schools.

Values are learnt without being taught

Everybody has the same set of values.

A person who does wrong has no values.

23 / 25

Which of the following actions will have social impact?

Opening of an office in a new town

Adopting a new recruitment policy favouring local residents

Opening of a room for employees to practice yoga

All of the above

24 / 25

Which of the following statements is correct?

Every decision is a dilemma

Every dilemma is an ethical dilemma.

An ethical dilemma can be resolved by consulting a lawyer.

All the above statements are wrong

25 / 25

Which of the following would you recommend as a social responsibility activity?

A company should recruit new staff only from the neighbourhood.

Local producers should be helped to make quality products.

Lady member of employees should be given lessons on hygiene, balanced food etc.

All of the above

Your score is

378

IC 88 Mock Test 3

IC 88 Mock Test 3 for Marketing And Public Relation

1 / 25

Which of the following is NOT a peril?

Burglary in a godown

Fire caused by a short circuit

Death In an accident

Drought caused by failure of monsoon

2 / 25

By taking an insurance cover, one can expect that

the assets insured are never lost

damages to insured assets through accidents can be recovered in full

damages to insured assets through accidents can be recovered to some extent

If insured assets are damaged through accidents, original costs can be recovered

3 / 25

Broker represents:

One insurance company

Multiple insurance companies

Insurance Regulatory and Development Authority

Customer

4 / 25

___________ cannot become corporate agent.

A co-operative society

An individual

A bank

A broker

5 / 25

Following is required in insurance agency career for achieving success:

Will to excel

Empathy towards customer

Truthfulness

Will to excel, empathy towards customer and truthfulness

6 / 25

Insurance brokers are licensed by:

Insurance Regulatory & Development Authority

Reserve Bank of India

Security Exchange Board of India

Government of India

7 / 25

_______ is a representative of the insurance company and is governed by the principal agent relationship.

Insurance Agent

Broker

Banks

Underwriter

8 / 25

What is not a reward of for a career in non-life insurance sales?

Being recognized by the society as a knowledgeable professional

Being able to provide insurance solutions to problems of people is a matter of immense social value that non-life insurance agents enjoy

Social prestige that comes from being instrumental in financially helping out people who are affected by a misfortune

None of the above.

9 / 25

Sales people should possess the quality:

Great sales people typically have a massive hunger to excel and not to improve their financial standing in the process.

Great sales people typically have a massive hunger to excel and to improve their financial standing in the process.

Great sales people typically have a massive hunger not to excel and to improve their financial standing in the process

Great sales people typically have a massive hunger neither to excel and nor to improve their financial standing in the process.

10 / 25

An agent can earn up to:

Rs 20,000 per month

Rs. 10,00,000 per month

Rs.1 Crore per year

Unlimited amount based on her efforts

11 / 25

Following is not an insurance intermediary:

Corporate agent

Share broker

Insurance Broker

Insurance Agent

12 / 25

The following is not a benefit of insurance agency.

No limit on income from commission

Fixed salary income

Freedom to decide working hours

Social prestige

13 / 25

Insurance Agents are called as

Middle men

Insurance Brokers

Insurance Advisers

Insurance promoter

14 / 25

Bancassurance means

Bank assures the reputation of the Insured

Tie up between banks and insurers to distribute insurance products to bankers customer base

Bank gives assurance for claim settlement

Bank assures to give all premiums to Insurance company.

15 / 25

Active Listening involves:

Paying attention to the speaker

Giving an occasional nod and smile

Providing feedback

Paying attention to the speaker, giving an occasional nod and smile and providing feedback

16 / 25

A customer having complaint regarding his insurance policy can approach IRDA through

IGMS

District Consumer Forum

Ombudsman

IGMS or District Consumer Forum or Ombudsman

17 / 25

Consumer Protection Act deals with:

Complaint against insurance companies

Complaint against shopkeepers

Complaint against brand

Complaint against insurance companies, brand and shopkeepers

18 / 25

The agent has to support the customer in:

In getting the claim settled though he was not involved while taking the policy.

Filling out the proposal for insurance.

Getting the finance in the hour of distress.

Business promotion

19 / 25

_________ has jurisdiction to entertain matters where value of goods or services and the compensation claim is up to 20 lakhs

High Court

District Forum

State Commission

National Commission

20 / 25

___________ is not an indicator of service quality.

Cleverness

Reliability

Empathy

Responsiveness

21 / 25

__________ is not a tangible good.

House

Insurance

Mobile

A pair of Jeans

22 / 25

Insurance Agent’s role in providing great customer service

Ends at the sale of a policy

Ends at the settlement of claim

Starts when he visiting at Insured’s premises

Begins at the stage of sale and continues through the duration of the contract.

23 / 25

Which of the following is not Customer Lifetime Value: -

Historical Value

Premium value

Present Value

24 / 25

Which of the following is not Customer Lifetime Value: -

Historical Value

Premium value

Present Value

Potential Value.

25 / 25

Insurers under right of subrogation are allowed to recover the loss paid from:

Shipping companies only

Railways and road carriers only

Airlines and Port Trusts only

Shipping companies and railway and road carriers and airlines and port trusts

Your score is

228

IC 88 Mock Test 4

IC 88 Mock Test 4 for Marketing And Public Relation

1 / 25

In which scheme is ‘days of grace clause’ not enforced?

Whole life policies

ULIPs

Salary saving scheme

None of the above

2 / 25

In order for the policy document to be enforced in a court of law, it must be signed and stamped as per which Act?

The Insurance Act

The Stamp Act

The Life Insurance Corporation Act

The Insurance Regulatory and Development Authority Act

3 / 25

Which factors are considered by the underwriter when assessing the risk?

Physical factors

Financial hazard

Moral hazard

All of the above

4 / 25

Accepting a policy at O.R means that ___

the person to be insured is a standard or normal risk.

the policy is accepted with additional premium.

the policy is accepted with exclusions

the policy is accepted with a counter offer.

5 / 25

The life insurance proposal has 2 functions. One is a request for insurance, what is the other one from the following options?

Ensures the proposer fulfils their duty of disclosure

Ensures that the proposer has an insurable interest in the subject matter of insurance

An offer to enter into a contract

Provides information about the amount of insurance required

6 / 25

In life insurance how long does the duty of diclosure operate ?

Until the proposal for insurance is signed by the propser

Until the risk commences

For the duration of the policy

Until the first renewal

7 / 25

In a child Insurance plan, the date on which the risk is commenced as known as --

Deferred date

Vasting Date

Commencement of Risk date

Insured date

8 / 25

What is the minimum Age of Child for getting Child Insurance?

As soon as Child born

Generally 3 months

5 yrs and above

10 yrs and above

9 / 25

Find the AGE of Pol holder, based on Last birthday method

Date of birth 04/04/1981
Date of Commencement of Policy 04/03/2010

28 years

29 years

30 years

31 years

10 / 25

After selling the policy,an insurance company find out ,one of the policy holders has not furnished the correrct information,related to his poor health condition,at the Time of taking the policy.This is a case of

Adverse selection

Level Premium

None of the above

11 / 25

If the Company follows the Actual age method for determining the Age of an Individual then in this Case the Company will calculate the:

Age, Next birth day

Age ,Last Birth day

Age , Nearest Birth day

Age ,on the Day of Commencement of Policy

12 / 25

The Main function of an Insurance Agents is to be

Solicit and Procure Life Insurance Business

offer the rebate to policy holders

Act against the interests of the Insurer

None of the above

13 / 25

Why are Insurance Agent required?

to get insurance Commission

to give personalised guidance

to collect all relevant and material information from prospect

2nd and 3rd option

14 / 25

Main Objective of Life Insurance are

Risk covering

Saving

Economic protection for Old Age

All of the above

15 / 25

What is the Supervisory Level between Agent and the Branch Office called?

Specified Person

Development Officer

Direct Agents

Career Agents

16 / 25

Which office of the LIC of India ,handles Acturial and Investment Functions?

Central office

Zonal Office

Divisional Office

Branch office

17 / 25

In which of the family members mentioned below Can KARAN take health insurance?

parents

brothers

sisters

All of the above

18 / 25

According to Sec 45 of the Insurance Act, on finding out about Non-disclosure of meterial facts ,in how many years can the Insurance Company declare the contact as NULL and VOID?

Only at the time of Accepting the Proposal

Only during the first year of the Policy

During the first 3 yrs of the Policy

Never

19 / 25

In which regulations are the code of Ethics directed towars ethical behaviour spelt out?

Government

IRDA

Insurance Advisory Commitee

Insurance Institute Of India

20 / 25

What is the foundation of Good Governance?

Ethical behavior

Having little concern of others

Being Honest

A high concern of Self

21 / 25

What makes customer happy?

when they feel ,cared for

When some one tells them, what they want

when their feeling and views are ignored

Not attending them

22 / 25

Maintening customer satisfation ,while policies are inforce is called

Servicing Activities

Customer Orientation

Customer Satisfation

Customer Identification

23 / 25

What are accountability and corporate governance togather called?

Ethics in business

Freedom of Information

Public Interest litigation

Good Governance

24 / 25

How much minimum SHARE CAPITAL requirement for a Third Party Administrator (TPA) ?

Rs 1 Cr

Rs 10 Cr

Rs 50 Lac to Rs 250 Lac

No minimum Capital Required

25 / 25

As per the Insurance ACT for Non-life Insurance ,How much the CLAIM value exceeding which a report has to be obtained from a LICENCED SURVEYOR?

RS 10000

RS 15000

RS 50000

Insurance Act does not specify

Your score is

IC 88 the Book Named Marketing and Public Relation is important for the Insurance Institute of India exam, This book carries 20 points for Licentiate/associate exam.

IC 88 the Book Named Marketing and Public Relation is important for the Insurance Institute of India exam, This book carries 20 points for Licentiate/associate exam.

Download Original IC 88 book.